Return and Refund Policy

Overview

At Bloom Academy Pty Ltd (ABN 45 312 876 091), trading as Bloom School, we want every student to feel confident about their enrolment decision. We understand that circumstances change, and we have designed our refund policy to be fair and transparent while complying with the Australian Consumer Law.

14-Day Cooling-Off Period

If you change your mind about your enrolment for any reason, you may request a full refund within 14 calendar days from the date your enrolment was confirmed. This cooling-off period applies regardless of whether you have accessed any course materials during that time. To qualify for a full refund under this provision, your request must be received by our team no later than 11:59 pm AEST on the fourteenth day after your enrolment confirmation date.

Once we receive your request, we will process the refund within the timeframes described below, and you will lose access to all course materials associated with your enrolment.

Conditions for a Full Refund

A full refund will be issued if:

• Your refund request is submitted within the 14-day cooling-off period.
• Bloom School cancels or discontinues a program before you have had the opportunity to complete it, and we are unable to offer a suitable alternative.
• A technical issue on our end prevents you from accessing your course materials for a continuous period exceeding 14 days, and the issue cannot be resolved to your satisfaction.

Partial Refunds After 14 Days

If you request a refund after the 14-day cooling-off period has passed, we may offer a partial refund at our discretion, assessed on a case-by-case basis. The following factors will be taken into consideration:

• Course progress: The proportion of course modules you have accessed or completed. Students who have completed less than 25 per cent of the course content may be eligible for a refund of up to 50 per cent of the original enrolment fee.
• Time elapsed: The amount of time that has passed since your enrolment date. Requests made more than 90 days after enrolment will generally not be eligible for a partial refund.
• Extenuating circumstances: Serious illness, family emergency, or other significant personal circumstances may be considered as grounds for a more favourable refund outcome. We may ask you to provide supporting documentation in these situations.

Any partial refund amount will be calculated after deducting an administrative fee of $50 AUD to cover the cost of processing your enrolment and providing initial access to course materials.

Non-Refundable Items

The following are not eligible for a refund under any circumstances:

• Printed certificate fees: If you have requested and received a printed certificate, the fee for that service is non-refundable.
• Physical materials: If your enrolment included physical items such as printed workbooks, tool kits, or flower pressing sets that have been dispatched, the cost of those items will be deducted from any refund. If the physical items have been opened or used, no refund will be provided for those components.
• Workshop attendance fees: Fees for in-person workshops or intensive sessions are non-refundable once the workshop date has passed or if cancellation is made less than seven days before the scheduled date.
• Gift vouchers: Enrolments purchased using a gift voucher are not eligible for a cash refund. We may offer a replacement voucher or credit at our discretion.

How to Request a Refund

To request a refund, please contact us by email or phone with the following details:

• Your full name as it appears on your enrolment.
• The email address associated with your student account.
• The name of the program you wish to receive a refund for.
• Your enrolment confirmation number, if available.
• A brief explanation of the reason for your request.

Refund requests should be directed to:

Bloom Academy Pty Ltd
28 Flinders Lane
Melbourne VIC 3000, Australia
Phone: +61 3 9012 4567
Email: [email protected]

Processing Time

We aim to acknowledge all refund requests within two business days of receipt. Once your request has been reviewed and approved, the refund will be processed to your original payment method within 7 to 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If your refund request is declined, we will provide a clear written explanation of the reasons. You are welcome to respond with additional information if you believe your circumstances warrant reconsideration.

Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law, including your right to a remedy for a major failure in the services we provide.